Terms and Conditions of Sale
These terms govern the sale of artworks offered by Eldor Art. All creations displayed on this website are fully imagined, designed, and created by Eldor Art—using traditional tools (such as paint, pencils, etc.) or digital tools solely as technical aids. The creative process remains entirely original and conceived by Eldor Art, without any use of artificial intelligence or automated assistance.
Eldor Art is primarily an artist who creates based on personal inspiration and artistic intent.
Custom Orders
Each artwork is made to order according to specifications agreed with the client.
Prices
Prices are shown excluding shipping fees and any applicable customs duties, which are the buyer’s responsibility. Full payment is required at the time of order.
Shipping Timeframes
Shipping usually takes between 3 and 7 business days after full payment is received. These timeframes are estimates and do not constitute a legal commitment.
Delivery
Providing a valid phone number is mandatory for delivery. Each shipment includes tracking information so clients can monitor their orders.
Metal Print Restrictions
Metal prints are only available for delivery within the United States. Attempts to bypass geolocation (e.g., via IP masking) to order from unauthorized countries are at the buyer’s sole risk, with no guarantee of refunds or delivery by Eldor Art.
Original Signed Artwork & Custom Digital Creations
Eldor Art also offers hand-signed original artworks and unique digital creations upon request and quote. Delivery times depend on client location and will be communicated after consultation.
- A 25% deposit is required before starting the artwork.
- The finished piece will be shown via photo for final client approval before shipment.
- The deposit is non-refundable if the client declines the artwork after approval.
- The artwork ships only after full payment of the remaining balance.
Returns, Refunds & Chargebacks
As artworks are made to order and often personalized, returns, exchanges, or refunds are not accepted except in cases of proven damage or production error.
By placing an order with Eldor Art, the client agrees to all terms. After production starts or shipment, no refunds or chargebacks will be accepted. Eldor Art will provide all documentation (emails, production proof, tracking, approval photos) to contest claims.
Fraudulent chargebacks are considered fraud. Eldor Art reserves the right to take legal action and ban such clients.
By confirming an order, the client acknowledges that the product is custom-made and not eligible for cancellation or refund except for verified errors or damage.
Governing Law
These terms are governed by French law.
Production and Fulfillment
All printed artworks are produced and shipped by a professional third-party print-on-demand provider. Eldor Art guarantees product quality as described.
Intellectual Property
Eldor Art retains full copyright and intellectual property rights over all creations. Clients obtain physical ownership only. No reproduction or distribution is permitted without prior written permission.
Personal Data Protection
Clients may request deletion of their personal data by emailing Eldor Art. Some data will be retained securely as required by law for tax and audit purposes.
Liability
Eldor Art is not liable for indirect damages or delivery delays beyond its control.