This Return Policy explains the conditions under which Eldor Art accepts returns, exchanges, and refund requests. We specialize in original artworks, reproductions, and personalized products, which require specific return guidelines to protect the integrity of our creative work and our customers.
1. General Return Policy Overview
At Eldor Art, each product is made with care and artistic intention. This includes unique handmade artworks, reproductions, and custom-made items. Therefore, our return policy is strict and applies only in specific cases.
Returns are accepted only in the following situations:
- The product is defective, damaged, or contains clear production errors.
- The item does not match the description due to a proven mistake.
Returns for original works and customized pieces are refused, except in cases of visible faults or poor craftsmanship.
2. Products Covered by the Return Policy
- Original Artworks: Hand-painted or handcrafted original creations are non-returnable, unless they present manufacturing flaws.
- Reproductions: Eligible for return only if damaged or misprinted.
- Custom Orders: Personalized creations made upon request (e.g., name-specific or color-custom orders) cannot be returned unless defective.
This return policy ensures that one-of-a-kind art is protected and not subject to misuse.
3. Return Request Procedure
To initiate a return:
- Email us at [email protected] within 7 days of receiving your order.
- Include the order number, photos of the item and packaging, and a clear explanation.
- Returns requested after 7 days will be refused.
Once approved, you will receive instructions for return shipping.
4. Condition of Packages and Delivery Responsibility
Upon receiving your order:
- Inspect the packaging immediately.
- If damage is visible, notify the delivery person and document with photos.
- Keep all packaging materials until your claim is reviewed.
Eldor Art cannot be held responsible for damage accepted without reservation during delivery. This condition is vital in our return policy.
5. Return Shipping & Refunds
- Shipping fees for returns are the customer’s responsibility, unless a fault is confirmed by Eldor Art.
- Refunds are made between the 1st and 7th of each month, via the original payment method.
- Any platform fees (PayPal, Klarna, etc.) are deducted from the refund, unless the product is clearly defective.
All refunds are processed after the product is received and verified.
6. Legal Limitations and Exclusions
- Returns for reasons of personal taste or change of mind are not accepted.
- Personalized or made-to-order artworks are final sales unless clearly flawed.
- Original handmade pieces cannot be returned for minor imperfections inherent to artisanal work.
This return policy exists to protect the value of authentic artistic work and maintain professional integrity.
7. Contact and Support
For any concerns regarding our return policy, contact our support team at:
📧 [email protected]
We respond within 2 business days.
FAQ – Return Policy
Can I return a custom artwork?
No, unless there is a defect.
What if the packaging is damaged?
Take pictures, notify the courier, and contact us immediately.
How long do I have to request a return?
Within 7 days of receiving your product.
When do I receive a refund?
Between the 1st and 7th of the month, after inspection.
Do I pay return shipping?
Yes, unless a fault is acknowledged.
